Welcome to SmartHub!

We've moved to a new billing and outage notification system! Here's what it means to you.

Using Auto Pay or Pay-As-You-Go? Please note the highlighted lines.

Members who store payment information in our system (if you're using Auto Pay, this includes you!) need to re-register in our new payment portal.

After registering in our payment portal, please enter your payment information. This is an important step!

Members using Pay As You Go need to set up notifications in SmartHub.

You can register online using our SmartHub web portal or on your mobile device by downloading the SmartHub mobile app from Google Play or the App Store.

SmartHub is a useful tool for every co-op member. It offers payment options, outage notifications and updates, real-time energy usage information, and other account management tools. SmartHub is free and easy to use.

How to register for SmartHub and re-register your payment information:

Click the link to go to our SmartHub web portal registration screen or download the SmartHub mobile app from Google Play or the App Store.
Follow the prompts to enter your account number, your last name or the name of your business, and your email address.
If you pay your bill using information stored on our system, re-register your payment information.
For detailed instructions, see the videos and pdfs below.

SmartHub helps you manage your account

Our SmartHub web portal and mobile app will keep you informed and help you save time and money.

Billing & Payments: No more waiting for your bill to arrive in the mail. Access your bill anytime, anywhere. Save time with easy payment options to avoid late fees and service interruptions.

Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make informed decisions about your account.

Paperless Billing: Save some time and a tree when you activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.

Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most energy, you can make money-saving decisions about your account.

Outage Reporting: Need to report a power outage? Smarthub is the fastest and easiest way to let us know when your power goes out. When widespread storms knock out power to an entire region, phone lines can become overloaded. With Smarthub, you can avoid busy signals and report outages with a few simple taps on your mobile device.

FAQ: How To Register for SmartHub

You can find your account number on the printed bill statement mailed to your residence or business.

It also appears above your name in the mailing label on the back cover of The Southwestern, your member magazine.

If you have trouble finding your account number, please call us for assistance.

Downloads:

Where to find your account number on your bill (pdf)

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

How to sign up on the website:

Click on Billing & Payments
Click on Auto Pay Program
Click on Sign Up for Auto Pay and follow instructions

How to sign up on the app:

Select Bill & Pay
Select Auto Pay Program and follow instructions

No. It's provided as an option for your convenience. If you don't sign up for paperless billing in SmartHub, you'll continue to receive a monthly bill in your mail.

When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

Here’s how to change your preference to participate in paperless billing:

On the website:

Click on My Profile
Click on Update My Paperless Settings.
Choose your paperless preference

On the app:

Select Settings
Select Paperless Billing
Choose your paperless preference

How To Manage Notifications (Web) (500.42 KB)

How To Manage Notifications (Mobile) (1 MB)

FAQ: How To Manage Notifications

How To Set Up Auto Pay (Web) (387.12 KB)

How To Set Up Auto Pay (Mobile) PDF (564.6 KB)

FAQ: How To Set Up Auto Pay

How To Activate Paperless Billing (Mobile) (257.02 KB)

FAQ: How To Activate Paperless Billing

Paperless billing in SmartHub is the eco-friendly way to get instant access to your bill and declutter your life.

Save time: You no longer have to wait for your bill to arrive in the mail. You get instant access to your bill the minute it's published.

Declutter your desk: Cut down on the stack of paper invoices on your desk. You’ll feel more organized and be doing the planet a favor!

FAQ: General Questions You May Have About SmartHub

Yes. All critical information is encrypted in every transaction and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Not at all! The SmartHub mobile app is a great tool for managing your account, paying your bill, and receiving outage notifications. You can do a lot of the same things with the SmartHub web portal, but it’s much harder to carry around in your pocket.

Both versions of SmartHub are free.

But not all tools are for all people. Maybe apps aren’t for you.

You can easily pay your bill by phone. Call us at (800) 637-8667 and select Option 2.

And we gladly accept cash and checks. You can send payments via the postal service, leave them in our after-hours drop boxes, or you can stop by our office at 525 US Route 40 in Greenville, Monday-Friday, 8 a.m.-4:30 p.m.

We’ll be happy to see you.

Get Support

If you run into questions as you explore the features of SmartHub, we can help you find answers.

Call us at (800) 637-8667 or drop by our office at 525 US Route 40, Greenville, IL 62246.

We're here Monday-Friday, 8 a.m. - 4:30 p.m. We'll be happy to hear from you.