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Cyber Security

cyber-security.jpg

We've established an Identity Theft Prevention Program aimed at detecting, averting, and mitigating against theft of personal information from our members. The program was created in response to guidelines instituted by the FTC. Most notably, these FTC regulations prohibit Southwestern Electric from disclosing certain secure account information to anyone other than the primary account holder.

If you have questions about our Identity Theft Prevention program, please contact our Human Resources Department at (800) 637-8667.

ACCOUNT USER AUTHORIZATION

In accordance with our Identity Theft Prevention Program, we only release information pertaining to a member’s account to persons specifically authorized by the account holder. To add an authorized person to your account, download the Account User Authorization Form, complete the form in full, and return it to the cooperative.

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ABOUT US

Based in Greenville, Ill., Southwestern Electric is a not-for-profit, member-owned cooperative serving 24,745 residential, commercial, agricultural and industrial members in 11 counties along the I-70 corridor between St. Louis, Mo., and Effingham, Ill.

Southwestern Careers
Southwestern Newsroom

Southwestern Electric is an equal opportunity provider and employer.

RESOURCES

Southwestern Electric is a member-focused, not-for-profit utility. Our bylaws guide our business and daily operations. As your accountable energy partner, our mission is to improve the lives of the people and communities we serve.

Southwestern Bylaws
Southwestern Rates
Our Annual Report

CONTACT US

You can reach us at (800) 637-8667. We respond to outage calls around the clock. Our office hours are Mon - Fri., 8 a.m. - 4:30 p.m.

You're welcome to visit our office at:

525 US Route 40
Greenville, IL 62246

©2025 Southwestern Electric Cooperative. Your Accountable Energy Partner.

  • Home
  • SmartHub
  • Your Service
    • Sign In to SmartHub
    • Apply For Electric Service
    • Paying Your Bill
    • Payment Programs
    • Electric Rates
    • Forms Library
    • Member Guide
    • Capital Credits
  • Energy Information
    • Understanding Your Bill
    • Energy Assistance
    • Technology Rebates
    • ERC Loans
    • Solar Energy
  • Electric Vehicles
    • EV Charger Rebates
  • Community
    • Operation Round Up
    • Scholarships
    • Economic Development
  • News & Information
    • News Releases
    • Outage Information
      • If You Lose Power
      • Outage Map
      • Outage Safety
      • How We Restore Your Power
    • The Southwestern
    • Board Meeting Minutes
    • Video
  • Safety
    • Indoor Electrical Safety
    • Outdoor Electrical Safety
    • Generator Safety
    • Storm Safety
    • Cyber Security
  • Careers
  • About Us
    • Mission & Management
    • Financial Information
    • Careers
    • Service Area
    • Contact Us