Member Survey

Coming to Inboxes in June

As a member-owner of Southwestern Electric Cooperative, you have something customers of investor-owned utilities don't: a say in how your utility operates. In June, we're launching a member survey, and your participation is instrumental in keeping Southwestern Electric responsive to your needs.
 

Why Your Opinion Matters

Unlike investor-owned utilities which answer to shareholders, Southwestern Electric exists to serve you. The decisions we make about rates, services, programs and infrastructure investments reflect your priorities and preferences. Your survey responses don't just inform our plans for the future—they drive them.

When you participate in our member survey, you're exercising the democratic principles that set cooperatives apart. Your input helps us prioritize everything from system improvements to energy efficiency initiatives. The feedback you share shapes our strategic direction for years to come.
 

Making a Real Impact

Past surveys have led to changes in how we serve our co-op community. Member feedback has guided our decisions on payment options, communication preferences, outage response procedures, and new services.

The survey takes just a few minutes to complete, but the insights you provide influence major decisions about your electric service. Whether you're interested in communications practices, energy management, demand response programs, or have views you’d like to share about solar energy, EVs and backup generation, this is your opportunity to be heard.
 

Watch for Your Survey

In June, we'll be distributing our member survey via email to a random sampling of our membership. If you're selected to participate, please take a few minutes to share your thoughts—you'll be representing the voice of our entire membership. Every response strengthens our ability to serve you effectively, and your cooperative works best when all voices are represented in our planning process.

You're not just a customer of Southwestern Electric—you're an owner. Help us chart the course that best serves our entire membership by sharing your perspective if our survey arrives in your inbox.